{"id":11,"date":"2026-07-22T16:56:38","date_gmt":"2026-07-22T13:56:38","guid":{"rendered":"http:\/\/new.btinteraktif.com\/?page_id=11"},"modified":"2026-07-22T16:56:38","modified_gmt":"2026-07-22T13:56:38","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/www.btinteraktif.com\/refund_returns-2\/","title":{"rendered":"Geri \u00d6deme ve \u0130ade Politikas\u0131"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/p>\n<p class=\"isSelectedEnd wp-block-paragraph\">BTinteraktif olarak m\u00fc\u015fteri memnuniyetini \u00f6n planda tutuyoruz. Bu politika, <a href=\"http:\/\/www.btinteraktif.com\/\">www.btinteraktif.com<\/a> (veya ilgili sat\u0131\u015f platformlar\u0131m\u0131z) \u00fczerinden sat\u0131n al\u0131nan elektronik \u00fcr\u00fcnler ve dijital (sanal) yaz\u0131l\u0131m \u00fcr\u00fcnleri i\u00e7in ge\u00e7erli iade, de\u011fi\u015fim ve geri \u00f6deme \u015fartlar\u0131n\u0131 a\u00e7\u0131klamaktad\u0131r.<\/p>\n<p class=\"isSelectedEnd\">Bu politika, 6502 Say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi h\u00fck\u00fcmlerine uygun olarak haz\u0131rlanm\u0131\u015ft\u0131r.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>1. Kapsam<\/h4>\n<p class=\"isSelectedEnd\">Bu politika a\u015fa\u011f\u0131daki \u00fcr\u00fcn gruplar\u0131n\u0131 kapsar:<\/p>\n<ul data-spread=\"false\">\n<li>Elektronik \u00fcr\u00fcnler<\/li>\n<li>Bilgisayar donan\u0131mlar\u0131<\/li>\n<li>A\u011f (Network) \u00fcr\u00fcnleri<\/li>\n<li>\u00c7evre birimleri<\/li>\n<li>Yaz\u0131l\u0131m lisanslar\u0131<\/li>\n<li>Dijital lisans anahtarlar\u0131<\/li>\n<li>Aktivasyon kodlar\u0131<\/li>\n<li>\u0130ndirilebilir yaz\u0131l\u0131mlar<\/li>\n<li>Bulut servis abonelikleri<\/li>\n<li>Dijital hizmetler<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>2. Cayma Hakk\u0131<\/h4>\n<p class=\"isSelectedEnd\">T\u00fcketiciler, teslim tarihinden itibaren <strong>14 g\u00fcn i\u00e7erisinde<\/strong>, herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin cayma hakk\u0131na sahiptir.<\/p>\n<p class=\"isSelectedEnd\">Ancak a\u015fa\u011f\u0131da belirtilen \u00fcr\u00fcnlerde mevzuat gere\u011fi cayma hakk\u0131 kullan\u0131lamaz.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>3. Cayma Hakk\u0131n\u0131n Ge\u00e7erli Olmad\u0131\u011f\u0131 \u00dcr\u00fcnler<\/h4>\n<p class=\"isSelectedEnd\">Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&#8217;nin ilgili h\u00fck\u00fcmleri uyar\u0131nca a\u015fa\u011f\u0131daki \u00fcr\u00fcnlerde cayma hakk\u0131 bulunmamaktad\u0131r:<\/p>\n<ul data-spread=\"false\">\n<li>Aktivasyonu yap\u0131lm\u0131\u015f yaz\u0131l\u0131m lisanslar\u0131<\/li>\n<li>Teslim edilmi\u015f dijital \u00fcr\u00fcnler<\/li>\n<li>Kullan\u0131lm\u0131\u015f lisans anahtarlar\u0131<\/li>\n<li>Aktivasyon kodlar\u0131<\/li>\n<li>E-posta ile teslim edilen lisanslar<\/li>\n<li>\u0130ndirilebilir yaz\u0131l\u0131mlar<\/li>\n<li>M\u00fc\u015fteriye \u00f6zel \u00fcretilen yaz\u0131l\u0131mlar<\/li>\n<li>M\u00fc\u015fteriye \u00f6zel geli\u015ftirilen projeler<\/li>\n<li>Talep \u00fczerine haz\u0131rlanan \u00f6zel yaz\u0131l\u0131m \u00e7\u00f6z\u00fcmleri<\/li>\n<li>Kurulumu tamamlanm\u0131\u015f dijital servisler<\/li>\n<li>Kullan\u0131c\u0131 hesab\u0131na tan\u0131mlanm\u0131\u015f abonelikler<\/li>\n<li>Bulut hizmetleri aktif edilmi\u015f \u00fcr\u00fcnler<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Dijital \u00fcr\u00fcn teslim edilmeden veya lisans anahtar\u0131 kullan\u0131lmadan \u00f6nce, ilgili mevzuat kapsam\u0131nda cayma hakk\u0131 de\u011ferlendirilebilir.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>4. Elektronik \u00dcr\u00fcnlerde \u0130ade \u015eartlar\u0131<\/h4>\n<p class=\"isSelectedEnd\">Elektronik \u00fcr\u00fcnlerin iade edilebilmesi i\u00e7in:<\/p>\n<ul data-spread=\"false\">\n<li>\u00dcr\u00fcn\u00fcn kullan\u0131lmam\u0131\u015f olmas\u0131<\/li>\n<li>Fiziksel hasar bulunmamas\u0131<\/li>\n<li>Orijinal kutusunun zarar g\u00f6rmemi\u015f olmas\u0131<\/li>\n<li>T\u00fcm aksesuarlar\u0131n\u0131n eksiksiz g\u00f6nderilmesi<\/li>\n<li>Garanti belgelerinin eksiksiz olmas\u0131<\/li>\n<li>Fatura veya sipari\u015f bilgilerinin sunulmas\u0131<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">A\u015fa\u011f\u0131daki durumlarda iade kabul edilmeyebilir:<\/p>\n<ul data-spread=\"false\">\n<li>Kullan\u0131c\u0131 kaynakl\u0131 hasar<\/li>\n<li>Darbe<\/li>\n<li>S\u0131v\u0131 temas\u0131<\/li>\n<li>Yetkisiz m\u00fcdahale<\/li>\n<li>Eksik aksesuar<\/li>\n<li>Eksik kutu<\/li>\n<li>Seri numaras\u0131n\u0131n de\u011fi\u015ftirilmi\u015f olmas\u0131<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>5. Ay\u0131pl\u0131 veya Ar\u0131zal\u0131 \u00dcr\u00fcnler<\/h4>\n<p class=\"isSelectedEnd\">Teslim edilen \u00fcr\u00fcn\u00fcn ay\u0131pl\u0131 olmas\u0131 durumunda t\u00fcketicinin kanundan do\u011fan haklar\u0131 sakl\u0131d\u0131r.<\/p>\n<p class=\"isSelectedEnd\">T\u00fcketici a\u015fa\u011f\u0131daki se\u00e7imlik haklardan birini kullanabilir:<\/p>\n<ul data-spread=\"false\">\n<li>\u00dccretsiz onar\u0131m<\/li>\n<li>\u00dcr\u00fcn de\u011fi\u015fimi<\/li>\n<li>Bedel iadesi<\/li>\n<li>Ay\u0131p oran\u0131nda bedel indirimi<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">\u00dcr\u00fcn, gerekli inceleme sonras\u0131nda \u00fcretici veya yetkili servis taraf\u0131ndan de\u011ferlendirilebilir.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>6. Yaz\u0131l\u0131m Lisanslar\u0131<\/h4>\n<p class=\"isSelectedEnd\">A\u015fa\u011f\u0131daki durumlarda lisans iadeleri m\u00fcmk\u00fcn de\u011fildir:<\/p>\n<ul data-spread=\"false\">\n<li>Lisans anahtar\u0131 teslim edilmi\u015fse<\/li>\n<li>Aktivasyon ger\u00e7ekle\u015ftirilmi\u015fse<\/li>\n<li>Yaz\u0131l\u0131m hesab\u0131n\u0131za tan\u0131mlanm\u0131\u015fsa<\/li>\n<li>Dijital teslimat tamamlanm\u0131\u015fsa<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">A\u015fa\u011f\u0131daki durumlarda de\u011ferlendirme yap\u0131labilir:<\/p>\n<ul data-spread=\"false\">\n<li>Yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderimi<\/li>\n<li>\u00c7ift lisans teslimi<\/li>\n<li>Aktivasyon yap\u0131lamamas\u0131<\/li>\n<li>Sistemsel teslimat hatalar\u0131<\/li>\n<li>BTinteraktif kaynakl\u0131 teknik problemler<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>7. Dijital Hizmetler<\/h4>\n<p class=\"isSelectedEnd\">Kurulumu tamamlanm\u0131\u015f;<\/p>\n<ul data-spread=\"false\">\n<li>Hosting<\/li>\n<li>Sunucu hizmetleri<\/li>\n<li>Bulut servisleri<\/li>\n<li>Alan ad\u0131 (domain) i\u015flemleri<\/li>\n<li>Yaz\u0131l\u0131m kurulum hizmetleri<\/li>\n<li>Teknik destek hizmetleri<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">gibi ifas\u0131na ba\u015flanm\u0131\u015f hizmetlerde, ilgili mevzuat kapsam\u0131nda cayma hakk\u0131 sona erebilir.<\/p>\n<p class=\"isSelectedEnd\">Alan ad\u0131 (domain) kay\u0131t i\u015flemleri, kay\u0131t tamamland\u0131ktan sonra uluslararas\u0131 kay\u0131t kurallar\u0131 gere\u011fi iptal veya iade edilemeyebilir.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>8. De\u011fi\u015fim Politikas\u0131<\/h4>\n<p class=\"isSelectedEnd\">\u00dcr\u00fcn de\u011fi\u015fimi a\u015fa\u011f\u0131daki durumlarda yap\u0131labilir:<\/p>\n<ul data-spread=\"false\">\n<li>Yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderimi<\/li>\n<li>\u00dcretim hatas\u0131<\/li>\n<li>Kargo kaynakl\u0131 hasar<\/li>\n<li>\u0130lk kullan\u0131mda ortaya \u00e7\u0131kan \u00fcretim kusurlar\u0131<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">De\u011fi\u015fim talepleri, stok durumuna g\u00f6re de\u011ferlendirilir.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>9. \u0130ade S\u00fcreci<\/h4>\n<p class=\"isSelectedEnd\">\u0130ade talebi olu\u015fturmak i\u00e7in a\u015fa\u011f\u0131daki bilgiler ile bizimle ileti\u015fime ge\u00e7ebilirsiniz:<\/p>\n<ul data-spread=\"false\">\n<li>Sipari\u015f numaras\u0131<\/li>\n<li>Ad Soyad<\/li>\n<li>\u0130leti\u015fim bilgileri<\/li>\n<li>\u0130ade nedeni<\/li>\n<li>\u00dcr\u00fcn\u00fcn foto\u011fraflar\u0131 (gerekli durumlarda)<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Talebiniz incelendikten sonra size iade s\u00fcreci hakk\u0131nda bilgi verilecektir.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>10. Geri \u00d6deme S\u00fcreci<\/h4>\n<p class=\"isSelectedEnd\">\u0130adesi onaylanan \u00fcr\u00fcnlerin bedeli, \u00f6deme yap\u0131lan y\u00f6nteme uygun \u015fekilde iade edilir.<\/p>\n<p class=\"isSelectedEnd\">\u0130ade onay\u0131ndan sonra geri \u00f6deme i\u015flemi, bankalar\u0131n i\u015flem s\u00fcrelerine ba\u011fl\u0131 olarak birka\u00e7 i\u015f g\u00fcn\u00fc i\u00e7erisinde hesab\u0131n\u0131za yans\u0131yabilir.<\/p>\n<p class=\"isSelectedEnd\">Kart kurulu\u015flar\u0131 ve bankalar\u0131n i\u015flem s\u00fcrelerinden BTinteraktif sorumlu de\u011fildir.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>11. Kargo<\/h4>\n<p class=\"isSelectedEnd\">Ay\u0131pl\u0131 veya hatal\u0131 g\u00f6nderilen \u00fcr\u00fcnlerde kargo \u00fccreti BTinteraktif taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/p>\n<p class=\"isSelectedEnd\">Cayma hakk\u0131 kapsam\u0131nda yap\u0131lan iadelerde kargo masraf\u0131, ilgili mevzuat ve sat\u0131\u015f s\u00f6zle\u015fmesinde belirtilen \u015fartlara g\u00f6re de\u011ferlendirilir.<\/p>\n<p class=\"isSelectedEnd\">Yetkisiz g\u00f6nderilen veya \u00f6n onay al\u0131nmadan g\u00f6nderilen iadeler kabul edilmeyebilir.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>12. Garanti<\/h4>\n<p class=\"isSelectedEnd\">Sat\u0131lan \u00fcr\u00fcnler i\u00e7in ge\u00e7erli garanti s\u00fcresi, \u00fcr\u00fcn\u00fcn \u00fcreticisi veya ithalat\u00e7\u0131s\u0131 taraf\u0131ndan belirlenmektedir.<\/p>\n<p class=\"isSelectedEnd\">Garanti kapsam\u0131 d\u0131\u015f\u0131nda kalan kullan\u0131c\u0131 hatalar\u0131 garanti kapsam\u0131nda de\u011ferlendirilmez.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h4>13. \u0130leti\u015fim<\/h4>\n<p class=\"isSelectedEnd\">\u0130ade, de\u011fi\u015fim ve geri \u00f6deme talepleriniz i\u00e7in bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n<p class=\"isSelectedEnd\"><strong>Firma \u00dcnvan\u0131:<\/strong> BTinteraktif<\/p>\n<p class=\"isSelectedEnd\"><strong>E-posta:<\/strong> <span class=\"text-token-text-primary cursor-text rounded-sm\" data-placeholder-token=\"true\">info@btinteraktif.com<\/span><\/p>\n<p class=\"isSelectedEnd\"><strong>Telefon:<\/strong> <span class=\"text-token-text-primary cursor-text rounded-sm\" data-placeholder-token=\"true\">0850 303 3614<\/span><\/p>\n<p class=\"isSelectedEnd\"><strong>Web Sitesi:<\/strong> <a href=\"https:\/\/www.btinteraktif.com\/\">https:\/\/www.btinteraktif.com<\/a><\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<p>BTinteraktif, y\u00fcr\u00fcrl\u00fckteki mevzuatta meydana gelebilecek de\u011fi\u015fiklikler do\u011frultusunda bu politikay\u0131 g\u00fcncelleme hakk\u0131n\u0131 sakl\u0131 tutar. G\u00fcncel politika her zaman internet sitemizde yay\u0131mlanan s\u00fcr\u00fcmd\u00fcr.<\/p><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.btinteraktif.com\/bt-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.btinteraktif.com\/bt-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.btinteraktif.com\/bt-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.btinteraktif.com\/bt-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.btinteraktif.com\/bt-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/www.btinteraktif.com\/bt-json\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.btinteraktif.com\/bt-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}